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Field Service Representative

ID
2023-18519
Category
Electronics
Location : Location
US-KY-Louisville
Clearance Level Must Be Able to Obtain
Secret
Minimum Clearance Required
N/A
Travel Requirement
10% - 25%

Overview

Bowhead seeks a Field Service Representative to the support the eXportable Combat Training Capability (XCTC) Program is the Army National Guard (ARNG) located in Louisville, KY. This position is a fulltime Exempt (salary) position supporting the XCTC Program and may support work originating at any, or all of the multiple scheduled locations of these events.

Responsibilities

  • Travel as required (3-4 months/year).
  • Once assigned an exercise team, the FSR become a team member of the LOG for field operations. During setup and tear down, once the System goes live, direction should be from I&C Chief.
  • Participate in 1 to 2 exercise/rotations per year.
  • Supervise bulk battery charging for the instrumentation.
  • Participate in the training of temporary employees at exercise locations as needed.
  • Assist with the supervision of the facilities team that conducts the set-up, test, repair, operation, tear down, and pack up of equipment i.e communication towers, simi semi-trailers, HVACs and generator sets.
  • Coordinate with the LOG to help the training unit and MILES contact team to schedule, issue, and install instrumentation on both individuals and vehicles FREDI issues.
  • Assist the strict inventory control and accountability of exercise equipment.
  • Participate in and document the issue, installation, maintenance, and recovery of instrumentation components.
  • Responsible for 100% accountability of all equipment.
  • Assist with the coordination of pack out, unloading, and shipping of equipment.
  • Work with the exercise team to close out exercise.
  • Assist with completing inventory sheets and provide input for required shipping paperwork.
  • Assist with trailer shipment and load planning.
  • Provide lessons learned and recommendations for continual improvement of exercise support capabilities, effectiveness, and efficiency.
  • Supervises the repair and maintenance of Government owned equipment, ensuring Sub-contractors have the resources to maintain all the equipment for the next season of training.
  • Assist with the planning, sets priorities, and assigns work to temp personnel in accordance with overall company priorities and maintenance schedules.
  • Troubleshoot and assist in determining causes of malfunctions on equipment.
  • Provides instruction and direction to less experienced personnel on complex repairs.
  • Determines cost effectiveness of in-house work versus contracting out specific tasks.
  • Ensure returning damaged equipment to service and recommends retirement or scrapping of equipment.
  • Ensures safe working practices and conditions in the equipment shop. Participate in 2 to 4 exercise/rotations per year. While in support rotational exercises:
    •  Be the Maintenance SME by rolling up all the exercise teams.
    •  Deficient equipment managing (oversight).
    •  Provide instructions and monitor repair and perform preventive maintenance in the field.
    •  Advise Sustainment leadership on all equipment failures and corrective actions performed.
    •  Document assets, findings, and training for lessons learned.
    •  Participate in and document the issuing and installation of equipment.
    •  Maintain and oversee the recovery of instrumentation components.
    •  Responsible for 100% accountability of all equipment (end item and components).
    •  Supervise bulk battery charging for the instrumentation and sustainment.
    •  Participate in the training of temporary employees, assist a strict inventory control and accountability of exercise equipment.
    •  Coordinate with the LOG, training unit and instrumentation contact team to schedule, issue, and install instrumentation on both individuals and vehicles.
    •  Assist with the coordination of pack out, unloading, and shipping of equipment.
    •  Work with the exercise team to close out exercise.
    •  Assist to complete inventory sheets and provide input for required shipping paperwork.
    •  Assist with trailer shipment.
    •  Provide lessons learned and recommendations for continual improvement of exercise support capabilities, effectiveness, and efficiency.

Qualifications

  • Computers experience/certification strongly desired.
  • BA/S degree is preferred.
  • Hands on mechanics experience with Diesel Engines, certification strongly desired.
  • Experience/Knowledge with 7k, 15k, and 25k Generators
  • Experience/Knowledge in Diagnosing, Troubleshooting, Maintenance and Repair of 2 – 5 Ton A/C Units
  • Experience/Knowledge with UHF and RF Communications, Network and Coverage Setup
  • Experience/Knowledge with Electronic Component Diagnosing, Troubleshooting, Repairing.
  • How to read electrical schematics and diagrams.
  • Ability to Solder, Certification strongly desired.
  • Knowledge of Networking, Switching, and Configuration
  • Cable Assembly and Repair of  CAT5e/CAT6, HDMI, Coaxial cables and assemblies.
  • Familiar with testing, trouble shooting, repairing equipment strongly desired.
  • Forklift experience/certification strongly desired.
  • Documentation and technical writing skills desired.
  • Prior military service and/or familiarity with military training systems/events and U.S. Army property accountability procedures strongly desired.
  • Demonstrate proficient oral and written communication, with strong attention to detail and an ability to interact effectively with people of varying technical abilities (engineers, technicians, and military personnel).
  • Familiarity with enterprise resource planning (ERP) systems.
  • Identifies potential and emerging problems with both equipment and personnel.
  • Demonstrates flexible team-oriented attitude; adapts to changing requirements.
  • Able to perform well and adapt in high-stress, fast-paced environments.
  • Proficient in the use of Microsoft Office applications.

 

Physical Demands:
• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend, and squat periodically

 

SECURITY CLEARANCE REQUIREMENTS: Must currently have and able to obtain a security clearance at the Secret. US Citizenship is a requirement for admission to this location.

 

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/AA/M/F/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. Please view Equal Employment Opportunity Posters provided by OFCCP here.

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar corporation recognized as one of the top 25 8(a) companies for government contracting. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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