UIC Alaska

Help Desk Support Specialist

Information Technology
Location : Location
Clearance Level Must Be Able to Obtain
Minimum Clearance Required
Travel Requirement


Help Desk Support Specialist (LC-2023-19113):


Bowhead seeks a Help Desk Support Specialist, to join our team at Naval Surface Warfare Center Carderock Division Detachment Norfolk (NSWCCDDN) located at Joint Expeditionary Base Little Creek-Fort Story. 


As the Help Desk Support Specialist, you will be responsible for prioritizing workload from various sources based on the Remedy Action Request System (RARS) utilized by managers, team leads, or the on-call IT Service Desk.

  • Creates tickets within RARS and escalates them how and when necessary.
  • Uses the C4IM Services List and understands the difference between baseline services, above baseline services and mission support services pertaining to the NSWCCDDN and other tenant organizations.
  • Installs, configures, and troubleshoots government furnished equipment and has knowledge of various equipment (laptops, desktops, blackberries, switches, routers, computer peripherals, printers and servers).
  • Images computers on a daily basis, adds printers and computers to the network, and updates computers to comply with Information Assurance Vulnerability Assessments based on the results of Assured Compliance Assessment Solution (ACAS) vulnerability scanning.


• Associates degree and a minimum of five (5) years of experience supporting and/or troubleshooting at the Tier II and/or III level. Bachelor’s Degree preferred.

• Experience installing networks, exercising network security to include determining network security requirements, establishing security protocols and procedures, and maintaining the network at the prescribed level of security.

• Extensive knowledge in government off the shelf (GOTS) and commercial off the shelf (COTS) software; Active Directory, MS Office Suite, Citrix, Java and Adobe Suite also highly desired.

• Security+CE certification; OS 6 months from Appointment (Skillport WIN10 training a plus).

• Strong interpersonal skills and good judgment with the ability to work alone or as part of a team.


Physical Demands:

  • Must be able to lift up to 25 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically



SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level.  US Citizenship is a requirement for Secret clearance at this location.




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