UIC Alaska

Call Center/Help Desk Technician I

Information Technology
Location : Location
Clearance Level Must Be Able to Obtain
Minimum Clearance Required
Travel Requirement
Less than 10%


Call Center/Help Desk Technician (BWAK)


Bowhead is seeking an On-Site Call Center/Help Desk Technician to provide technical support to end-users in Barrow, AK. The Call Center/Help Desk Technician will be responsible for providing in-person, telephone, and email support to clients, resolving computer problems, and answering questions related to the use of hardware and software. The ideal candidate will have strong communication skills, technical expertise, and a customer-centric attitude.


Essential functions will include: 

  • Assist/guide personnel with step-by-step basic computer/network support: answer inquiries, troubleshoot, diagnose/evaluate and resolve problem
  • Evaluate, install and/or repair problems with computer hardware, software and peripheral equipment.
  • Log, monitor and track all IT Help Desk request from personnel and follow up on completed task utilizing ticketing and project management systems.
  • Maintain/monitor inventory of computer/software supplies; order supplies with a purchase requisition with supervisory approval.
  • Assist other IT personnel with their job responsibilities as necessary.
  • Attend and participate in IT workshops, conferences, organizations sponsoring IT topics to exchange ideas or to gain insight/networking; continuing education workshops and webinars.
  • Perform job responsibilities with professionalism and courtesy; excellent customer & personal service.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Provide scheduled on-call support for customers.
  • Must be able to assist and resolve Teir I & II problems.
  • Prefered knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. 
  • Perform other duties as assigned.


  • Educational & Experience: Associate’s Degree in Management Information Systems, Computer Science, or related field. One to three years of relevant IT expereince. Experience may be substituted on a year-to-year basis. Degree may be in-progress.
  • Certificates, Licenses, Registration Requirements: Prefer A+ or Network+ Certificate, and pursuing these qualifications may be in progress.
  • We require that these qualifications be completed prior to one calendar year after being hired.
  • Skills: critical thinking, active listening, complex problem solving, coordination & instruction, judgment & decision making, and monitoring.
  • Knowledge: computers & electronics, customer & personal service, telecommunications, administration & management, and engineering & technology
  • Abilities: oral/written comprehension/expression, problem sensitivity, deductive & inductive reasoning, and information ordering. 

Physical Demands:

  • Ability to sit/stand for prolonged periods of time; confined to workstation.
  • Ability to lift objects up to 25 pounds.
  • Climbing, stooping, bending, kneeling, crouching or crawling.
  • Pulling or pushing.
  • Prolonged use of video display terminals.
  • Use of hands to finger, handle or feel; hands, arms, feet and legs.  Sequentially or simultaneous with repetition.
  • Ability to Id and distinguish colors.
  • Frequent travel from primary place of work.
  • Reach/relocate items above shoulder.

Work Environment/Conditions

  • Working around machinery
  • Exposure to extreme cold, humidity or hot temperatures; working outside.
  • Driving automotive equipment.

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security Clearance requirements for this position; however, candidates must be able to successfully pass a background check.  Due to the location of this work, US Citizenship is required.  Bowhead reserves the right to change this requirement if necessitated by business needs or contractual obligations. 




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