UIC Alaska

Customer Technical Support Specialist (Help Desk)

ID
2024-20088
Category
Information Technology
Location : Location
US-VA-Dahlgren
Minimum Clearance Required
Secret
Travel Requirement
N/A

Overview

CUSTOMER TECHNICAL SUPPORT SPECIALIST (HELP DESK) (RDTE)

 

Bowhead is seeking a Customer Technical Support Specialist (Help Desk) to provide customer support and technical assistance to Corporate Research, Development, Test and Evaluation (RDT&E) Network users and other code 1042 designated customers. 

Responsibilities

  • Provide on-site desktop support as needed, provides general help desk support for User Assistance.
  • Provide phone support to user’s to resolve issues relating to RDT&E connectivity, and RDT&E Active Directory domain account User Management.
  • Provide support with assigning IP addresses as requested and with maintaining those IP addresses in the IPA Database. 
  • Utilize the Remedy System (or current ticketing system) to assign and track trouble calls as appropriate.
  • Help Desk Specialist will assist with the maintenance and monitoring of the User Assistance mailbox to ensure that all users receive timely support in response to their requests for assistance.
  • Participate in the development and maintenance of Standard Operating Procedures (SOPs) encompassing all User Assistance activity. 
  • Knowledge of Video Teleconferencing a plus.

Qualifications

  • Must possess the ability to, effectively and efficiently, communicate verbally with the user community. 
  • Must be familiar with Department of Defense networking and security accreditation requirements. 
  • Must have knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment. 
  • Must meet DoD 8570 Information Assurance Technical Level II certification requirements at time of hire. 
  • Ability to communicate effectively with all levels of employees and outside contacts.

Physical Demands:

  • Must be able to lift up to 10-15 pounds 
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

 

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract. 

 

#LI-JR1 

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