IT Help Desk Agent (EITAAS-2024-21840):
Bowhead seeks an IT Help Desk Agent that will provide multiple tier support to end users. The ideal technician will have 2+ years of IT help desk experience with a strong background in Microsoft Office365. They will be required to answer questions or resolve computer problems for clients in person, via telephone or email. Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.
The IT Helpdesk Agent will be responsible for working Day, Swing, or Night shifts which consist of the following:
Day Shift: 8:00am - 4:30pm
Swing Shift: 11:30am - 8:00pm
Night Shift: 8:45pm - 5:15am
Job duties will include but are not limited to:
Physical Demands:
SECURITY CLEARANCE REQUIREMENTS: Must currently have a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
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