UIC Alaska

User Security/GMT Help Desk Analyst

ID
2024-21854
Category
Information Technology
Location : Location
US-DC-Washington
Min
USD $90,000.00/Yr.
Max
USD $120,000.00/Yr.
Clearance Level Must Be Able to Obtain
Secret
Minimum Clearance Required
Secret
Travel Requirement
N/A

Overview

USER SECURITY/GMT HELP DESK ANALYST (BDOS)

 

Bowhead is seeking an User Security/GMT Help Desk Analyst to support our Department of State contract in Washington, DC. The User Security/GMT Help Desk Analyst will be responsible for establishing, updating and deactivating user accounts, assign and update system roles in accordance with GTM/EX policies and maintain user access request documentation to include the verification of training completion and be responsible for auditing and reporting on user account activity.

Responsibilities

  • Maintain Security Access Control list to the following environments: Production (PROD), Copy (CPY), User Acceptance Testing (UAT), Assembly Test (ASB), Training (TRN), & Independent Verification & Validation (IVV) environments.
  • Restore Support Staff accounts within the various environments.
  • Create and elaborate Security defects in the Functional Tracker (PCT) tool.
  • Create user access list Script in Copy (CPY).
  • Overseas Personnel Systems (OPS) Access Requests (Maintain and store forms; add, delete & modify).
  • Approving forms within GTM Next.
  • Ticket management: Manage work via ServiceNow and GTM Next ticket tracking systems.

Qualifications

  • Bachelros Degree or High School Diploma and three to five years (3-5) experience required 
  • Experience working within either the DoS or DoD environment.
  • Minimum of three (3) years of user security experience.
  • Ability to work alongside the Team Lead and Government Project Manager (GPM) to solve complex security-related problems
  • ServiceNow & GTM Next experience is preferred

  • Intermediate to advance level of MS Office Suite software (e.g., Word, Excel, Outlook, PowerPoint, and Teams.

  • Must have excellent verbal, written, communication and presentation skills.

Physical Demands:

  • Must be able to lift up to 10-15 pounds 
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: Must be able to obtain a security clearance at the Secret level. US Citizenship is a requirement for this contract. 

 

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