Systems Engineer / VTC Operator Tier II

ID
2025-22495
Category
Acquisition/Inventory/Purchasing Support
Location : Location
US-VA-Quantico
Minimum Clearance Required
Top Secret/SCI/CIP
Travel Requirement
N/A

Overview

SYSTEMS ENGINEER / VTC OPERATOR  | TIER II (MIELS):

 

Bowhead is seeking Systems Engineer / VTC Operator to support a customer in Honolulu, HI. Support for the contract will consist of program management; logistics; asset management; engineering; customer service; research and development of new capabilities; test and evaluation; manpower, training, and personnel; new equipment fielding and training; financial management; information assurance; cybersecurity; and 24X7 enterprise services operations and sustainment.

Responsibilities

  • Installation, configuration, operation, maintenance and create / update system package artifacts for Tactical AV located in Hawaii.
  • Voice over IP (VoIP) systems
  • Video conferencing systems
  • Unified Communications as a Service (UCaaS) solutions
  • Session Initiation Protocol (SIP) trunking
  • Voice and video network architecture
  • Quality of Service (QoS) and Quality of Experience (QoE) management
  • Security and compliance for unified communications systems

Qualifications

  • Bachelor’s degree, or 10+ years’ of practical experience in voice and video management
  • Five (5+) years’ experience in unified communications, with a focus on voice and video systems.
  • Strong knowledge of VoIP protocols, including SIP, H.323, and MGCP.
  • Experience with video conferencing systems, including Cisco TelePresence and Ploycom RealPresence.
  • Familiarity with unified communications platforms, including Cisco Unified Communications Manager and Microsoft Skype for Business.
  • Strong understanding of network architecture and protocols, including TCP/IP, DNS, and DHCP.
  • Experience with QoS and QoE management tools, including Cisco QoS and NetIQ.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced, dynamic environment.
  • CCNP Voice or CCIE Voice certification.
  • CCNP Collaboration or CCIE Collaboration certification.
  • Microsoft Certified Solutions Expert (MCSE) in Skype for Business.
  • Cisco Certified Network Associate (CCNA) or Cisco Certified Network Professional (CCNP) in Routing and Switching.
  • Preferred: 7+ years’ experience in Video Audio engineering environment management.
  • Preferred: DoD 8570 / 8140 compliance or information assurance certification commensurate with technical objectives and services required.
  • Preferred: Applicable software or hardware training and certifications commensurate with the technical objectives, services required, and IT environment specified.
  • Preferred: Cloud certified.

Physical Demands:

 

  • Must be able to lift 25 pounds
  • Must be able to stand and walk for prolonged amounts of time
  • Must be able to twist, bend, and squat periodically

 

SECURITY CLEARANCE REQUIRED: Must currently hold a security clearance at the Top Secret/SCI level with Counter Intelligence Polygraph.  US Citizenship is a requirement for Top Secret clearance at this location.

 

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