Medical Clerk - Department of Radiology

Medical Clerk - Department of Radiology (BAMC 2025-):

Bowhead seeks a Medical Clerk for surge support in the Department of Radiology (DOR) at the Brooke Army Medical Center (BAMC) in San Antonio, TX. The Medical Clerk selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include managing patient’s health records and history; gathering and filing patient information; processing discharge papers; assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints.  

Essential functions will include: 

• Maintain all patient records according to regulations, ensuring each entry contains proper patient and healthcare provider identification. File medical documentation in the patient record and into research files as necessary. Perform administrative procedures and provide paperwork to patients to fill out regarding insurance, third-party liability, or other designated documentation regarding patient treatment. Perform Quality Assurance monitoring using appropriate tools regarding the completion and contents of the patient’s record.
• Responsible for the clerical duties inherent to the in-processing (reception), care, and out-processing (transition) of outpatients, families/caregivers, and guests. Notify appropriate staff of the patient's arrival. Reconcile end-of-shift/end-of-day processing and reports in MHS GENESIS and applications within Citrix Storefront.
• Respond to emergency calls and notify emergency medical personnel. Follow clinic/practice communication procedures, which may include operating emergency phone lines, public announcement systems, and emergency alarms. Receive minimum patient information and provide information to medical personnel. Clearly communicate with associated parties during emergency-related operations.
• Skilled in customer service and oral communications to provide information and assist patients/staff; gather factual information and explain clinic/practice services, policies, procedures, and complaint services to patients, family members/caregivers, and staff.
• Use MHS Genesis to perform appointment scheduling, appointment cancellations, scheduling follow-up appointments, end-of-day processing, enrollment status verification, and updating of selected file data. Conduct end-of-day closure, ensuring disposition of the day’s clinic appointments and/or resolving discrepancies to ensure correct workload accountability.
• Call patients to change, cancel, and/or remind them of upcoming appointments. Reschedule patient appointments if the provider is unavailable.
• Assist patients requesting unscheduled examinations by obtaining information regarding the nature of the medical problem and making appropriate disposition in accordance with clinic policy guidelines.
• Other duties as assigned.

• A high school diploma or equivalent is required at a minimum in addition to at least two (2+) years’ experience in a hospital administrative environment.
• Administrative experience in a government and/or hospital setting highly desired.
• Intermediate level computer/PC knowledge required including Microsoft Excel, Outlook, Word and PowerPoint.
• Must be able to work in a fast-paced, deadline driven office environment where privacy and confidentiality is critical while working alone and in teams to ensure mission success.
• Must be able to pass a pre-employment physical and provide proof of TDAP and Influenza vaccinations prior to employment and update as required.

Physical Demands:

• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIREMENTS: There are currently no Security clearance requirements however qualified candidates must be able to successfully obtain a NACI check to gain access to the facility. Bowhead retains the right to change these requirements due to contractual requirements. Due to the location of this work, US Citizenship is a requirement for this location.

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