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ServiceNow Administrator

ID
2025-23213
Category
Information Technology
Location : Location
US-DC-Washington
Min
USD $120,000.00/Yr.
Max
USD $145,000.00/Yr.
Minimum Clearance Required
Secret
Travel Requirement
N/A

Overview

SERVICENOW ADMINISTRATOR (BDOS)

 

We are seeking a ServiceNow Administrator to support our Department of State contract in Washington, DC. The ServiceNow Administrator will be responsible for managing and maintaining the ServiceNow platform to ensure smooth IT operations, security and workflow.

Responsibilities

  • Experience with the configuration, implementation, and maintenance of a ServiceNow system including the management of workflows, user roles and access, integrations, and will implement and drive automation in the system.
  • The ServiceNow Administrator will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform.
  • Responsible for integrating our platform with external service providers to drive operational automation and efficiency. 
  • Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, and maintenance activities.
  • Proven, demonstrable abilities as a System Administrator, Network Administrator, or similar role.
  • Familiarity with various operating systems and platforms.
  • Resourcefulness, problem-solving aptitude, and self-motivation.
  • Ability to create ad-hoc reports and dashboards.
  • Provide high-level overview/training to potential GTM Next groups.

Serve as a Queue Manager to include:

  1. Facilitate individual team and program level queue management meetings to discuss ticket status and trend to establish performance accountability.
  2. Coach and advise team queue managers on standard policies and procedures for ticket queue management.
  3. Identify corrective actions needed to improve team queue management.
  4. Provided requirements for dashboard and reporting to reporting team.
  5. Performed trend analysis of ticket volumes and performance at both the team and program levels.
  6. Advised senior leadership (Bowhead & Government) on trend analysis and performance of ticket management.
  7. Worked in a cross-team organization to support all operational teams. Establish MS team channels to provide ticket assignment assistance to operational groups.
  8. Facilitate aged ticket meetings with government teams

Qualifications

  • High school Diploma or BA/BS degree prefered
  • Excellent communication skills and professionalism dealing with both internal and external entities. 
  • ITIL and agile experience preferred.
  • Five (5) years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands-on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite.
  • Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items.
  • Experience with front-end technology and frameworks such as HTML, Vue.js, Knockout, ag-Grid, CSS, JavaScript, AngularJS, ReactJS, .net, and JQuery.
  • At the request of the government client or management, participate in scheduled onsite training.
  • Must be well versed in SLA Management.

Preferred/Desired Skills:

  • ServiceNow Certified System Administrator Certification (CSA)
  • Certified Implementation Specialist Certification (CIS)

Physical Demands:

  • Must be able to lift up to 5-15 pounds 
  • Must be able to stand and walk for prolonged amounts of time 
  • Must be able to twist, bend and squat periodically

SECURITY CLEARANCE REQUIRED: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.

 

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Applicants may be subject to a pre-employment drug & alcohol screening and/or random drug screen, and must follow UIC’s Non-DOT Drug & Alcohol Testing Program requirements. If the position requires, an applicant must pass a pre-employment criminal background history check. All post-secondary education listed on the applicant’s resume/application may be subject to verification.

Where driving may be required or where a rental car must be obtained for business travel purposes, applicants must have a valid driver license for this position and will be subject to verification. In addition, the applicant must pass an in-house, online, driving course to be authorized to drive for company purposes.

UIC is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other protected characteristics EOE/D/V. In furtherance, pursuant to The Alaska Native Claims Settlement Act 43 U.S.C. Sec. 1601 et seq., and federal contractual requirements, UIC and its subsidiaries may legally grant certain preference in employment opportunities to UIC Shareholders and their Descendants, based on the provisions contained within The Alaska Native Claims Settlement Act. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

All candidates must apply online at www.uicalaska.com, and submit a completed application for all positions they wish to be considered. Once the employment application has been completed and submitted, any changes to the application after submission may not be reviewed. Please contact a UIC HR Recruiter if you have made a significant change to your application. In accordance with the Americans with Disabilities Act of 1990 (ADA), persons unable to complete an online application should contact UIC Human Resources for assistance (https://uicalaska.com/careers/recruitment/).

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

UIC Government Services (UICGS / Bowhead) provides innovative business solutions to federal and commercial customers in the areas of engineering, maintenance services, information technology, program support, logistics/base support, and procurement. Collectively, the fast-growing Bowhead Family of Companies offers a breadth of services which are performed with a focus on quality results. Headquartered in Springfield, VA, we are a fast-growing, multi-million-dollar company recognized as a top Alaska Native Corporation providing services across the Department of Defense and many federal agencies. Bowhead offers competitive benefits including medical, dental, vision, life insurance, accidental death and dismemberment, short/long-term disability, and 401(k) retirement plans as well as a paid time off programs for eligible full-time employees. Eligible part-time employees are able to participate in the 401(k) retirement plans and state or contract required paid time off programs.

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