Bowhead seeks a Field Service Representative (FSR). The FSR will be responsible for the overall function of the deployable communications system for the customer from delivery to deployment.
• Assembles, installs and configures systems and equipment in accordance with site assessments and schematics
• Completes system programming and optimization as part of the installation process
• Performs routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components, when necessary
• Provides on-site end-user training on system operation, maintenance and limited troubleshooting
• Operate efficiently to conclude all on site installation, repair, maintenance and test activities
• Perform troubleshooting and strive to resolve issues
• Produce frequent and analytical service reports
• Team up with colleagues and pass on important information
• Discern customer needs and offer advice or recommendations
• Formulate relationships of trust with customers
• Troubleshoot and diagnose malfunctions to eliminate problem in minimum time
• Maintain effective customer communications and relations
• May provide onsite training of customer support personnel
• Other duties as assigned
• Minimum High School education
• Minimum of six (6) years of relevant experience
• Over one (1) year of SATCOM experience
• Over one (1) year of Networking experience
• 1-3 years Networking experience
• Experience working with COMSEC items/materials (i.e. Type 1 encryptors, SKLs, KGs, etc)
• DoD 8570.01-M IAT Level II (Sec+CE, SSCP, CND, CCNA Security, etc)
Preferred:
• Experience with DoD deployed communications
• Experience with DoD NIPR, SIPR and JWICS Networks
• Experience with DISA SAR and GAR processes
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Top Secret/SCI level. US Citizenship is a requirement at this location.
Physical Demands:
• Must be able to lift up to 25 pounds
• Must be able to stand and walk for prolonged amounts of time
• Must be able to twist, bend and squat periodically
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