UIC Alaska

ServiceNow Administrator

Information Technology
Position Type
Location : Location
Minimum Clearance Required
Travel Requirement




Bowhead is seeking a ServiceNow Administrator to join our team in Dahlgren, VA to lead efforts to enhance, optimize, troubleshoot, and administer an existing large scale IT environment. The position represents a primary role in the configuration, implementation and maintenance of a ServiceNow system including the management of workflows, user roles and access, integrations, and will implement and drive automation in the system. The ServiceNow administrator will need to have a strong ability to multi-task between upcoming platform growth and maintenance projects, current open items, and planning for future customer additions to the platform. The role will also be responsible for integrating our platform with external service providers to drive operational automation and efficiency. 


  • Experience working within the ServiceNow platform completing administration tasks, including user provisioning, ticket research and response, reporting, and maintenance activities
  • Proven, demonstrable abilities as a System Administrator, Network Administrator or similar role 
  • Familiarity with various operating systems and platform 
  • Resourcefulness, problem-solving aptitude, and self-motivation
  • Excellent communication skills and professionalism dealing with both internal and external entities 
  • ITIL and agile experience preferred 
  • 5 years of experience supporting the implementation, administration, configuration and/or development of the ServiceNow tool or equivalent hands on experience in the IT industry involved in providing ITIL and IT Service Management Solutions in IT Infrastructure with expertise in the ITSM suite 
  • Experience in Administration of a ServiceNow instance including the management of users, groups, and roles, CMS Development, ACLs, business rules, workflows, UI actions, UI policies, dictionary, and catalog items. Experience with front-end technology and frameworks such as HTML, Vue.js, Knockout, ag-Grid, CSS, JavaScript, AngularJS, ReactJS, .net, and JQuery.


  • Experience with Microsoft O365 Cloud environments 
  • Experience with SCCM Package deployment and reporting 
  • Familiarity with BigFix reports and remediation techniques
  • Client facing communication experience


Physical Demands:

  • Must be able to lift up to 5 pounds 
  • Must be able to stand and walk for prolonged amounts of time 
  • Must be able to twist, bend and squat periodically


SECURITY CLEARANCE REQUIRED: Must be able to obtain and maintain a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.


In accordance with Executive Order 14042: Ensuring Adequate COVID Safety Protocols for Federal Contractors, candidates should be aware that they may be required to have received or be willing to receive the COVID-19 vaccine.




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